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FAQ

WHAT IS CROOKED TONGUES?

10 years ago, looking for information on the latest releases, or hunting for sneakers to buy online was more of a fragmented mission than merely Googling a model name. Enter www.crookedtongues.com in late 2000. London-based, in line with the capital’s discerning legacy, but international in its approach, the site has developed over the ensuing years, evolving with online developments, instigating ‘real world’ events and sought-after collaborative make-ups of the Crooked team’s favourites.

As the site enters its second decade in business, the retail side of Crooked Tongues is a more serious prospect. With official accounts, building on the deadstock-led, word-of-mouth approach to retail, we're mixing the ultimate in sneaker retail with cultural context, model histories and our opinion-led content, offering regular visitors and customers alike a more cohesive site experience without compromising Crooked’s original intent.

WHY THAT NAME?

It refers to the irritating movement of the tongue on a shoe that we find aesthetically displeasing. It's most prevalent on late '90's Nike runners, but first and foremost, it's a great name too.

AREN'T YOU ONE OF THESE NEW-FANGLED FASHION BLOGS?

We're not a blog, but we keep plenty of blog-style content in the magazine section of the site as well as features. We like to overanalyse sneakers.

WHERE ARE YOU BASED?

London.

WHAT CURRENCY DO YOU USE? IS IT EUROS?

No. We don't price our store inventory in Euros. We price it in £POUNDS.

DO YOU HAVE A PHYSICAL STORE?

Nope. Just offices and a warehouse. Have you seen the rent prices for London stores?

WHY ARE YOU CALLING THEM SNEAKERS RATHER THAN TRAINERS? YOU'RE UK-BASED AFTER ALL...

We like to call sports footwear trainers, but that term doesn't travel outside the UK, where we've got an audience too. They think we're just talking about cross training designs. Sneakers prevents confusion.

HEY! WHY HAVE YOU FEATURED A SHOE THAT ISN'T AVAILABLE IN THE STORE?

Occasionally, we're struck by a core skate piece, performance or store-only tier design that we can't get hold of as a non-athletic, online-only, non-skate store. So we feature it. We're keen to promote great design, and the site is built on a mix of retail and commentary. It would be remiss to omit some modern classics on the basis we can't sell them. When this happens, we'll tell you where you can pick them up.

YOU SOLD OUT OF WHAT I WANTED. WILL YOU GET A RESTOCK?

Sometimes they come back and sometimes they don't. It can be a cold world, but miracles do happen.

WHAT'S UP WITH POSTAGE?

You can get your product next day with the UK Next Day Delivery option provided you order before 5pm Monday to Friday. One price covers additional pairs too. Then there's FREE Sneakersaver delivery, which takes 4 days, but saves you money. Sneakersaver is available for UK and International orders. Check the more in-depth purchasing information here. for the nitty gritty.

MY SNEAKERSAVER ORDER TOOK MORE THAN 4 DAYS

 Apologies. On some high demand products it can take a little longer to process and post. Please be patient.

CAN I ORDER INTERNATIONALLY?

Of course. Europe, America, Asia...everywhere. We've been shipping globally for a decade now, so we know what we're doing. FREE Global Sneakersaver and tracked delivery options are available for international orders. Unless you're after adidas products. Again, check here for the nitty gritty.

 

WHY CAN'T I ORDER ADIDAS PRODUCTS IF I LIVE OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)?

As of January the 1st 2013, adidas have implemented a policy for European retailers that forbids them from selling their products beyond the European Economic Area (EEA). They make the rules and we, as an account holder, have to adhere to them. That includes Reebok too.

WHY CAN'T I ORDER REEBOK PRODUCTS IF I LIVE OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)?

See above. We never made that rule, but the brand has enforced it.

 

CAN I DELIVER TO A PO BOX, BFPO OR APO ADDRESS?

Afraid not. It's something we're looking into, but at present we can't deliver to them. 

HOW DO I RETURN A PRODUCT?

It's pretty straightforward. There's plenty of in-depth returns details here.

ARE THESE SIZES UK OR US?

UK. We're UK-based after all, but you can see a conversion chart here. Obviously, that's based on estimates and some things fit smaller/larger than other ones. Your own experience with a brand and previous shoes along the same lines are a useful place to base a decision on fit too. 

WHAT DO I DO IF MY ORDER HASN'T TURNED UP?

That shouldn't happen, but in the event of any issues, check out the Customer Support section here. Your peace of mind is important to us.

CAN I ORDER MORE THAN ONE PAIR OF THE SAME SHOE?

On most stock you can. For big new releases like Jordan XIs/IIIs/IVs or collaborative pieces in limited numbers, we enforce a maximum of two pairs per order. If you order more than two pairs, your order is liable of be cancelled. We want to give everyone a chance to grab a pair of big releases rather than pandering to resellers. 

WHAT'S THE COMMUNITY ALL ABOUT?

Our long-running Forums, Crates and Today I'm Wearing sections are some of the best places to discuss footwear, show off your collections, floss and drop knowledge. You should get involved. Plus you get your own profile and can submit reviews and all that other good stuff.

HOW DO I SIGN UP, AND WHY SHOULD I?

You need to sign up to use the community section. Click the Login/Register link at the top of the frontpage and we'll take you through it. Why sign up? There's definite perks, plus it keeps out spammers and all those other online irritants. Plus it's nice to be part of a community.

HOW DO I UPLOAD A PHOTO TO THE CRATES OR TODAY I'M WEARING SECTION?

Each section will provide you with instructions. Images will be resized automatically, so it's just a case of uploading and clicking a link. Full instructions are in the community area.

HOW DO I WRITE A REVIEW?

If you're logged in, just click on 'Write a review' beneath a specific store product and get your review on.

I'VE FORGOTTEN MY PASSWORD. WHAT DO I DO?

Chill. Just hit up the Reset It! button during login.

HOW DO I GET A JOB AT CROOKED TONGUES?

Occasionally there's openings, so take a chance. If you're interested, send us your C.V. using the contact section.

ARE YOU LOOKING FOR WRITERS?

If you've got the skills, we're interested. Send submissions of your work our way.

DO YOU HAVE AN AFFILIATE PROGRAM?

If you're looking to turn your website or blog skills into cold, hard cash you should apply for our affiliate scheme.