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Crooked Tongues collects information from its users at different points
of the website:
Registration
In order to access the ‘full’ version of the site, users must
first register. This involves the individual to undertake the registration
process whereby they are asked to determine the following information:
Username; Password: This information is needed such that the member
can be differentiated from non-members and consequently can access the full
version of the website.
Email Address: This is needed such that we can confirm membership
and also have a point of contact for necessary communications.
Name; Age; Gender; Country: This basic demographic information allows
us to understand our customer base and personalise our services.
In addition to the above mandatory information, we also ask our members
to provide the following optional information:
Postal Address: From time to time, we may have various items such
as free sticker packs that we would like to provide to our members. It should,
however, be noted that Crooked takes its customers’ privacy very seriously
and will not bombard you with junk mail etc.
Finally, during the registration process, members can determine the type of
communications they wish to receive from the site (the issues relating to
these are covered in detail in the ‘Site Communications’ section).
At present, members have the choice of receiving three types of email communications:
1. Regular e-letter: A monthly email that
contains a variety of treats.
2. Other Relevant Information: From time
to time, we have useful related information that can be of value.
Purchases
If purchases are made then customers must provide the following information:
Name; Email; Shipping Address; Phone Number and Credit Card details.
The above information is necessary to fulfil the order process and is encrypted
using 128-bit SSL technology.
Use of Information
In addition to the above uses of information, Crooked Tongues also utilises
information acquired via its website to help understand how the site/services
are used thus allowing it to identify possible improvements etc.
Various statistics and information relating to the site such as ‘average
time spent on site’ etc are collected on a regular basis and these
may occasionally be communicated to selected business partners. In such
an event, it should be noted that the information is presented in an 'aggregate'
format whereby no personal customer information is presented thus preventing
individual customer identification. In short, Crooked Tongues will never
provide your personal customer information to any outside parties, without
your prior, confirmed consent.
Finally, we do not collect any personal data that is deemed as ‘sensitive’
e.g. medical condition; racial or ethnic origin; political origins; religious
or philosophical beliefs or sexual preferences. Similarly, we do not also
collect information from children – current legislation determines that
individuals under the age of 13 cannot register with our site.
A cookie is a piece of data stored on the user’s computer tied to information
about the user. The Crooked Tongues website employs ‘session cookies’
whereby once the user closes the browser, the cookie simply terminates.
Cookies are used within our site as they enable us to recognise you as
a registered member thus allowing ‘member only’ sections to
be made available. They also enable us to track and target the interests
of our members to enhance the experience on our site.
With the exception of the online shop, to avoid the cookies system being
used, do not log in as a member. In doing this, however, you will have limited
privileges to the site e.g. you will not be able to access the news section
etc.
Crooked Tongues offers its members three email-based
subscriptions: (i) weekly update; (ii) monthly e-letter; (iii) other relevant
information. Members can, at any time, modify the status of their subscriptions
via their personal profile page.
There are, however, rare occasions where certain vital information must
be passed onto all our members e.g. service information etc. In such situations,
Crooked Tongues will send out the necessary communications without prior
permission (it must be stressed that such emails will not be promotional
in nature).
We do, from time to time, share aggregate information with selected business
partners. As explained, this data does not contain personally identifiable
information and instead serves to provide general information e.g. effectiveness
of the various elements of the site.
From time to time, our site may run surveys or contests that invariably request
certain pieces of information. Participation in these is completely voluntary
and the member therefore has a choice of whether they wish to disclose the
information. Requested information typically includes contact information
(in the case of competitions) or other ‘personal’ information
such as favourite sneakers etc (in the case of customer surveys).
Contact information will be solely used to notify the winners and award
prizes. Survey information will be used for the purposes of monitoring and
improving the use and satisfaction of this site. Users’ personally
identifiable information is not shared with outside parties unless we give
prior notice and gain permission from you.
Crooked Tongues appreciates that ‘privacy’ and ‘security’
are processes that should be implemented rather than be used as buzz words.
We take this issue very seriously and have a series of online and offline
measures to help ensure that our policies are adhered to.
From an online perspective, when we ask for sensitive information (such
as credit card details), this data is always encrypted and protected using
128 bit Secure Socket Layer (SSL) technology.
From an offline perspective, all customer information is held within a
secure customer database that is, again, protected by encryption and security
technology; the servers are also protected by physical security measures.
Finally, all our employees are kept up to date with our privacy policies
and anyone who violates these procedures will be subject to our internal
disciplinary procedures.
Registered members are in control of their personal data and email subscriptions
via their personal profile. The personal profile is only accessible by the
relevant member and is password protected.
If you wish to unregister from www.crookedtongues.com, simply click on
the appropriate button via your profile. Once an account has become inactive,
you must re-register to again become a member. Finally, please contact our
privacy team to deactivate your personal data from our records.
If any changes are made to our privacy practices, in order to ensure that
our members are aware of them, we will update our privacy policy within the
site and also post notification of these changes in other places where we
deem are appropriate.
re-register to again become a member. Finally, please contact our
privacy team to deactivate your personal data from our records.
If you have any questions, concerns or suggestions about our privacy policy,
please feel free to contact us at:
Email: privacy@crookedtongues.com
Crooked Tongues
16 Kingly Street,
London,
W1B 5PT
Tel: +44 (0) 20 7494 4401
Fax: +44 (0) 20 7494 4402 |
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