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Ordering sneakers from Crooked Tongues is easy! Simply browse
through the shop section of the website, placing any desired
shoes into your shopping basket. Once you have completed all
your purchases, proceed to the checkout whereby you will be
asked to complete the necessary information required to confirm
the sale.
Please note that the shopping basket system requires that
cookies and JavaScript be activated on your browser.
If you: are experiencing difficulties ordering online; feel
uncomfortable using the online system or simply want to interact
with us more personally, then feel free to phone us: +44
(0) 207 7494 4401 or fax: +44 (0) 207 7494 4402.
In employing these methods, please ensure that the following
information is communicated:
Your name and full postal address
Contact phone number and email
Shipping and payment information
Stock code and size of the shoe desired.
Please note that incomplete or incorrect information may result in a delay in processing your order.
All prices displayed within the site are in British Pounds
Sterling (GBP£) 
You can perform currency conversions at the following site:
www.xe.com
Payment is accepted via all major credit and debit cards
and your card will be charged with the relevant payment
once your sneakers have been despatched.
Your security and peace of mind is very important
to us and thus to address this, all order information, from
submission stage, is encrypted using 128 bit SSL technology.
Furthermore, our server encrypts the order with a military
grade PGP key with no record of this information remaining
on the server when we retrieve your order. Don’t worry;
no unauthorised persons will be able to see your information.
Given that the majority of our sneakers are rarities and
samples, we have limited quantities and sizes of each shoe.
All attempts are therefore made to ensure that the stock
levels reflected in the site are accurate at all times.
On those occasions where we receive multiple orders for
the same pair of sneakers, orders will be fulfilled on a
first come, first served basis. Again, we will contact you
immediately if there is an issue with your order and furthermore
we will ensure that you are first in line when new pairs
arrive!
We appreciate that once you have placed an order, the last
thing you want is to be waiting forever for your sneakers
to arrive! Due to this, we aim to despatch all orders on
the same or next working day of receipt. We’ll also
send you an email to confirm that they have been despatched.
In the unlikely event of any problems/delays we will also
contact you immediately.
In terms of actual shipping, two modes are available: Standard
and Express. Standard delivery takes between 2-10 working
days depending on your geographical location, while express
delivery will ensure goods are delivered within 1-2 working
days of despatch. The following matrix outlines the various
options and respective costs:
Express Delivery (1-2 Working Days)
Standard Delivery (3-10 Working Days)
The prices above are inclusive of VAT, but do not incorporate
any country specific taxes or tariffs that you may be liable
for. All despatch methods also require a signature upon delivery
thus we cannot ship to PO Box addresses. If this proves to
be a problem then please contact us.
Finally, if you are in or passing through London, you can
come and collect your sneakers personally! Email or phone
us to arrange a mutually convenient time.
If you wish, for any reason, to return the items received
then you must email us within 24 hours of signing for the goods, outlining
the reason for return.
Upon receipt of that email, we will send an acceptance
email. Refunds will then be made in full provided both the
following conditions are satisfied:
1. The goods are returned in the same condition as
they were sold.
2. The goods are received within the following time period of our acceptance email - UK: 2 working days. International: 10 working days.
Unfortunately, we are unable to refund the cost incurred by you in sending the goods back. |
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