If you're not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 28 days of receipt. All goods will be inspected on return. We'll issue a refund on receipt, or exchange the item for a different size/colour if preferred. However delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period and the order has not been sent out, or where the goods are faulty and a refund is made.
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- The parcel can take up to 10 working days to be returned to our warehouse, unless it gets sent via special delivery.
Please complete the returns form that was sent with your parcel and include it in with your returning goods, addressed to:CROOKED TONGUES RETURNS PARK SPRING ROADGRIMETHORPEBARNSLEYS72 7GX
If the item you received is faulty, please contact Crooked Tongues Support quoting your order number, your name and address, details of the product and the defect in question, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
I RECEIVED THE WRONG ORDER
If the item you received is not what you originally ordered, please contact Crooked Tongues Support quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We'll then advise on how to proceed with the return.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
Please note: When trying on items of clothing, please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. We'll be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.