SENDING BACK SHOES
We know that sometimes a shoe doesn't fit or feel right on your feet. Occasionally there are issues with quality too. We want to make the process of buying shoes online as stress-free as possible.
If you're not completely satisfied with your purchase, simply complete our returns form, and return the item or items to us in their original condition within 28 days of receipt. All goods will be inspected on return. We'll issue a refund on receipt, or exchange the item for a different size/colour if preferred. However delivery charges are only refundable if your order has not been sent out, or where the goods are faulty and a refund is made.
If you wish to cancel your order under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, click here for more details.
If you've misplaced the returns form we sent in the box you can download and print a copy of the Crooked Tongues Returns Form here.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a tracked delivery service that insures you for the value of the goods. Please retain your proof of posting receipt — do not place it the parcel for obvious reasons.
The cost of returning the item to us is your responsibility.
The parcel can take up to 10 working days to be returned to our warehouse, unless you send it express.Please complete the returns form that was sent with your parcel and include it in with your returning goods, addressed to:
CROOKED TONGUES RETURNS
PARK SPRING ROAD
If the item you received is faulty, please contact Crooked Tongues Support quoting your order number, your name and address, details of the product and the defect in question, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
Please note: When trying on items, please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. We'll be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
I received the wrong order
If the item you received is not what you originally ordered, please contact Crooked Tongues Support quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We'll then advise on how to proceed with the return.
If you're buying shoes for yourself or ungrateful/taste-free friends or family members and they want to return them for some reason, you can return shoes from now until the 31st of January for a refund, rather than our usual 28 day policy for a little more peace of mind when you make a purchase. Click here for more Christmas delivery and returns information.